Frequently Asked Questions about Denton Spring Water

1. What is in the Water?

NOTHING! There is no sodium and no additives. All you taste is the cold. Our water contains no harmful chemicals such as pesticides, chlorine or heavy metals. Nor does it contain pathogens such as coliform, giardia, or cryptosporidium. A complete analysis is available upon request.

2. What is the difference between bottled Spring Water and tap water?

The major differences are QUALITY & TASTE.

Quality exists in every bottle of Spring Water. Bottled Spring Water and bottling plants are inspected and monitored by governmental agencies and private laboratories to ensure consistency. Tap water can be inconsistent due to the amount of rainfall, source of the water, amount and type of chemicals used to treat the water, etc. Another factor is the distance tap water travels from the treatment plant to your faucet and the age and condition of the pipes it travels through to reach the tap.

Taste is the other major difference. Chlorine used to treat tap water can leave an aftertaste. The source of the treated water is usually rivers, lakes, streams and reservoirs. Depending on the source prior to disinfecting with chlorine, the tap water may have an "earthy" taste. The disinfecting agent used in Spring Water is ozone, a form of supercharged oxygen and ultraviolet light, which leaves no trace of chemical aftertaste. All you taste with our water is the cold.

3. Do I need to be home to receive my delivery?

The only time anyone needs to be home is the initial installation of a cooler. For routine deliveries all you need to do is place your empty bottles outside and the route salesperson will replace them with full bottles

4. How often will I receive water?

Monthly delivery is the usual frequency, however we can alter the frequency to meet your need.

5. Can I pay with a Debit or Credit Card?

Yes. We accept VISA, MASTER, & American Express.

6. I'd like to pick up my water at the warehouse. How do I get there, and what are your hours?

You can pick up water Monday through Friday from 7:00 am to 5:00 pm. Email your order and we'll have it waiting for you!

Denton Spring Water is located at 2411 Theodore Road in North East, Maryland.

• From I-95, Take Exit 100, MD-272 towards Rising Sun
• Proceed on MD-272 for 0.8 mile
• Turn LEFT (West) onto SR-274 [Joseph Biggs Memorial Hwy] 0.4 mile
• Turn LEFT (West) onto Theodore Rd 0.2 mile
• Denton Spring Water is on the right.

7. We have a Small Business or Minority-Owned Business contract set aside for water delivery service. Can Denton Spring Water respond to our Request For Proposals?

Denton Spring Water is a State of Maryland Certified Small, Woman-Owned business. We'd be happy to discuss your water delivery needs or submit a proposal for services.

8. Do you offer other types of water besides spring water?

We have pharmaceutical grade distilled water in 5 gallon and 1 gallon sizes

9. What other sizes of spring water do you offer?

The spring water is available in 5 gallon, 3 gallon, 1 gallon, and 16.9 ounce

10. What other products & services does Denton Spring Water have available?

We offer an office coffee service, filter coolers, bottle covers, non-battery
operated pumps, ceramic crock dispensers, and mini crocks.

We also clean & sanitize most brands of coolers and filter coolers that you may
already own.

11. Will you deliver water if I own my cooler?

Yes

12. What if I run out of water before my next delivery?

You can call our office and we will arrange a special delivery as soon as possible.

13. How do I clean and maintain my cooler?

Denton Spring Water coolers and bottles both require periodic cleaning and
sanitizing. It is important to know that bottled water can last for very long
periods of time without affecting the taste of the water. However, you should
rotate your bottles using the oldest bottles first. Also, it is important not to store
extra bottles in direct sunlight. Direct sunlight can adversely effect bottles
promoting algae growth over a period of time.

Denton Spring Water Company recommends the following for maintaining your
Cooler:

Whether you own or rent your cooler always wipe off the neck of the full bottle before you place it on the cooler. Visually inspect around the probe where the bottle fits and wipe out any excess water or debris that may be around the probe. Wipe off the faucets weekly. Periodically remove the drip tray and wash with warm soap and water.

The water cooler is essentially a closed system. However, dust, cooking oils and grease, pet hair etc. can migrate into the cooler. If you notice an off taste in you water it is time to clean your cooler. If you rent your cooler from us, call the office and we will arrange for a cooler switch. If you own your cooler we can provide you with cleaning instructions upon request.